We want you to feel great about your subscription. This policy explains when a refund is available and how to request one.
1. Try it free first
Every visitor can create quotes, carousels, reels, and captions free — no signup, no card. Downloads unlock on any paid plan, so you can confirm faceless.page fits your workflow before you subscribe.
2. 7-day money-back on your first subscription
If you subscribe to a paid plan for the first time and it isn't right for you, email support@faceless.page within 7 days of the first charge and we will refund you in full — no back-and-forth.
3. Cancellations
You can cancel your subscription any time from your Account page. When you cancel, you keep full access until the end of the billing period you already paid for. We do not prorate refunds for the remainder of a monthly or annual period after that first-7-day window.
4. Annual plans
Annual plans are eligible for the same 7-day refund window from the first annual charge. After the 7-day window, annual plans are non-refundable. If you cancel an annual plan mid-term, your access continues until the annual period ends.
5. Renewals
Subscription renewals (the monthly or annual charge that keeps your plan active) are not eligible for refund. We send a receipt for every renewal — if you didn't intend to renew, cancel from your Account page and email us within 24 hours of the charge; we'll review it and, where the charge was clearly unintended, refund the renewal at our discretion.
6. Duplicate or accidental charges
If you were charged twice or subscribed by mistake, email us within 30 days. We refund confirmed duplicate charges immediately.
7. Fraud, abuse, and chargebacks
Refunds are not available for accounts terminated for violating our Terms of Service. Please reach out to us before filing a chargeback — we can almost always resolve the issue faster.
8. How to request a refund
Email support@faceless.page from the address on your account with the words "Refund request" in the subject. Include the date of the charge and, briefly, what didn't work for you (this helps us improve). We reply within one business day.